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Helstra *sigh* Again! (28/01/2007 09:00:44 PM)

computer_problemsEver wondered why Helstra (a combination of Telstra and Hell) is not in my good books? Well, telemarketers are forever calling me to get me to switch my home phone back to them. Usually involves offering me $70 worth of calls just for switching back! Fantastic hey Laughing Well, that's all well and good if they can do me a land line deal of $19.95 per month and give me a one-off $70. There's only one issue though and that's their internet. Helstra doesn't seem to think that other ISP's are capable of offering cheaper broadband. For instance, take my internet deal. I get 1,536kbit/256kbit ADSL1+ broadband with 21GB download for $49.95 per month and pay $29.95 per month for line rental. That's $89.90 per month if my math is correct. Helstra on the other hand can only offer liberty which is 10GB and say that's massive for $69.95 per month. What intrigues me more is that for $99.95, I get 25GB with them, then charged extra for going over download. Not good if you have a big month.

Anyway, interestingly enough today I had a call from a client explaining that his internet didn't work. So, I take a trip down to investigate and as fate would have it, I couldn't fix the issue because the issue wasn't client side. The next step was to call Bigpond. After calling their technical support line directly, I was greeted with a friendly message "Hello and welcome to Bigpond. We are currently experiencing an overload on help desk calls. Please try again later. Beep Beep Beep". So, I ring up the other Bigpond, non-free line and I press a few buttons like Press 1 for ADSL, Press 2 for Business DSL, Press 1 for Business DSL standalone... Anyway, about 1 hour later I finally got to speak to an Indian who believe the weather was fantastic in Flinders Street. After explaining my issue that the modem won't connect using the interface to the internet as it's bring up a Line is Busy error, he tried telling me that that's an issue with Windows XP Service Pack 2!!! This got me furious to which I politely said that Windows XP has been updated for months, and how could you not support Windows XP SP2? He said it is a limited connection issue.

15509790When he said this I felt like smashing him, especially when I know for a fact that he knows absolutely nothing. I said no, I'm connected and using the Modem Interface page at 10.0.0.138 right now. He said 'I understand, but it's a Windows XP issue'. After about 10 minutes of arguing and me giving in *sigh*, I listen to his solution of clearing the Cookies, Delete Files, Clear History etc... and guess what! It didn't work! For some reason, it is also standard procedure to turn the modem off for 5 minutes so the internet will work, almost as successful as Microsoft Window's troubleshooter. Anyway, long story short - he eventually tested the phone lines, and came up with my original diagnosis of there is a problem between the modem and the exchange. I would have loved to grab him by the collar and say NO FCUKING SHIT!!! So what happens now? He is sending a tech support guy out to have a look at the lines and to stuff up the computer network in the next 2 days.

I find it even more ironic that I myself can't get a job in Level 1 help desk, yet time and time again I have to deal with morons who just don't understand anything about computers! I'm never rude on the phone line with people, however it can be god-damned annoying to hear outsourced voices speaking broken English claiming to be from Australia. I understand they have a computer infront of them and they are only doing what they are being told to say which is why I don't go as far as asking to speak to a supervisor, or tell them where to go. I'm sure others give them enough sh!t already. Anyway, wonder if this blog post will effect the prospects of gaining a level 1 help desk job in the future Undecided

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